General Terms & Conditions

1. Pricing

• All prices apply per person.
• Our dive packages are offered for certified divers per person and cannot be shared.
• Prices include full gear rental free of charge, boat dives, guide/instructor, refreshments, pool training or shallow ocean, PADI eLearning & certification.
• Full gear rental includes mask, fins, weights, bcd, regulator and wetsuit.

3. Payment Methods 

• Downpayments or online payments can be paid quickly and securely via our payment link with a 3% processing fee.
• We accept cash in US Dollars, Euros, or Tanzanian Shillings.
• On-site credit card payments (Visa and Mastercard) are accepted with a 3% processing fee.

2. Booking Policy

• Each certified diver must provide their certification level, experience, number of logged dives, date of last dive, and a copy of their certification card.

Payment Schedule

• Payment for your individual booking with our Zanzibar base is due upon arrival.
• A 50% downpayment is required to confirm your group booking. The remaining balance is due no later than 7 days prior to arrival.
• A 50% downpayment is required to confirm your booking with our Pemba base. The remaining balance is due no later than 7 days prior to arrival.
• A non-refundable 150 USD downpayment is required to access your PADI eLearning before arrival for your pre-booked course with us.

Last Minute Booking

• Last-minute bookings (within 24 hours) are subject to availability. We frequently have last-minute openings for diving, snorkeling, or PADI courses starting as early as tomorrow morning or afternoon. Contact us for availability.

4. Cancellation Policy

No Refunds

• Guests who choose not to participate due to personal reasons.
• Guests who are unable to join the boat excursion due to safety restrictions (pregnant women, non-swimmers, children under 10).

Cancellation Fees

• 50 % of the total booking amount will be charged if you cancel more than 30 days prior to arrival. 
• 100 % will be charged if you cancel less than 30 days prior to arrival. 
• Cancellations during the activity, or no-shows will be charged the full price. 
• Cancelled dives during the boat trip will be charged the full price (including Discover Scuba Diving).
• Divers who cannot equalise (balance ear pressure underwater) will be charged for at least one single dive and a destination upgrade (no discount). 
• Discontinuing Discover Scuba Diving after initial training (pool or shallow ocean) will be charged 50 USD per person. 
• Cancellations during PADI certification courses are non-refundable. However, we may offer the option to reschedule your course depending on instructor availability. 

Weather

• Weather conditions will not be considered a valid reason for guest cancellations unless the activity is cancelled by our team for safety reasons.
• If we have to cancel activities due to weather conditions for safety reasons, we offer alternative dates or optional refund.

5. Age Restrictions

• Our services are offered from a minimum age of 10 years old.
• No age limit for divers, they should be healthy to dive.
• Divers whose age or fitness level raise concerns may be recommended for snorkeling instead.
• To ensure everyone’s safety and enjoyment during the dives, divers 60 years and older are required to bring a medical clearance from a diving physician.