General Terms & Conditions

1. Pricing

• All prices apply per person.
• Our dive packages are offered for certified divers per person and cannot be shared.
• Prices include full gear rental free of charge, boat dives, guide/instructor, refreshments, pool training or shallow ocean, PADI eLearning & certification.
• Full gear rental includes mask, fins, weights, bcd, regulator and wetsuit.

2. Booking Policy

• Each certified diver must provide their certification level, experience, number of logged dives, date of last dive, and a copy of their certification card.
• A pre-booking discount is available for reservations made at least one day in advance via email or WhatsApp.
• A non-refundable 150 USD deposit is required to access your PADI eLearning before arrival for your pre-booked PADI course with us.
• A 35% deposit is required to secure your group bookings. The remaining balance is due upon arrival.
• A 50% deposit is required to secure your room booking. The remaining balance is due upon arrival.
• Confirm your arrival date one week prior.
• Confirm your attendance one day prior via WhatsApp (or email) to secure your pre-booked space and prepare your details.
• Last-minute bookings (within 24 hours) are subject to availability. We frequently have last-minute openings for diving, snorkeling, or PADI courses starting as early as tomorrow morning or afternoon. Contact us for availability.

3. Payment Terms

• Deposits or online payments can be paid quickly and securely via our payment link with a 3% processing fee.
• Payment is due upon arrival.
• We accept cash in US Dollars, Euros, or Tanzanian Shillings.
• On-site credit card payments (Visa and Mastercard) are accepted with a 3% processing fee.

4. Cancellation Policy

No Refunds

• Guests who choose not to participate due to personal reasons.
• Guests who are unable to join the boat excursion due to safety restrictions (pregnant women, non-swimmers, children under 10).

Cancellation Fees

• Cancellations within 24 hours or less, during the activity, or no-shows will be charged the full price.
• Cancelled dives during the boat trip will be charged the full price (including Discover Scuba Diving).
• Divers who cannot equalise (balance ear pressure underwater) will be charged for at least one single dive and a destination upgrade (no discount).
• Discontinuing Discover Scuba Diving after initial training (pool or shallow ocean) will be charged 50 USD per person.
• Cancellations during PADI certification courses are non-refundable. However, we may offer the option to reschedule your course depending on instructor availability.
• Group bookings follow the cancellation fee schedule below:
  25% for cancellations more than 60 days in advance
  40% for cancellations 30-59 days in advance
  60% for cancellations 15-29 days in advance
  80% for cancellations 6-14 days in advance
  100% for cancellations 0-5 days in advance
• Room bookings follow the cancellation fee schedule below:
  30% for cancellations 8-15 days in advance
  50% for cancellations 3-7 days in advance
  100% for cancellations 0-2 days in advance

Weather

• Weather conditions will not be considered a valid reason for guest cancellations unless the activity is cancelled by our team for safety reasons.
• If we have to cancel activities due to weather conditions for safety reasons, we offer alternative dates or optional refund.

5. Age Restrictions

• Our services are offered from a minimum age of 10 years old.
• No age limit for divers, they should be healthy to dive.
• Divers whose age or fitness level raise concerns may be recommended for snorkeling instead.
• To ensure everyone’s safety and enjoyment during the dives, divers 60 years and older are required to bring a medical clearance from a diving physician.